Privacy Policy for TallyPrime.com.sg / Orson Automation (S) Pte Ltd

Last Updated: 12/01/2026

This Privacy Policy describes how Orson Automation (S) Pte Ltd (“we,” “us,” or “our”), operating as the official Tally Certified Partner in Singapore through the website TallyPrime.com.sg, collects, uses, discloses, and protects the personal data of our clients and website visitors in accordance with Singapore’s Personal Data Protection Act (PDPA) 2012.

1. Collection of Personal Data
We collect personal data that is necessary for our business operations as a software solutions provider. This includes, but is not limited to:

  • Business & Contact Information: Company name, Unique Entity Number (UEN), business address, contact person’s name, email address, and phone number.

  • Service & Project Data: Information provided for software customization, API integration projects, support requests, and training registrations.

  • Transaction Data: Details related to the purchase of TallyPrime software licenses, add-on modules, and service contracts (invoices, payment records).

  • Technical Data: IP address, browser type, and usage data collected via cookies when you interact with our website (see our Cookie Policy).

2. Purposes for Collection, Use & Disclosure
We collect and use your personal data for the following specific purposes:

  • To process and manage your purchase of TallyPrime software licenses and add-on modules.

  • To provide, manage, and invoice for our professional services, including software customization, API integration, implementation, and technical support.

  • To communicate with you regarding your account, service updates, and relevant industry information (e.g., GST changes).

  • To comply with legal and regulatory obligations, including maintaining financial records as required by law.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Disclosure of Personal Data
We may disclose your personal data only where necessary and to the following parties:

  • Tally Solutions Pvt. Ltd.: For the purpose of software license registration and validation, as required by our partnership agreement.

  • Service Providers: Trusted third parties who assist us in our operations, such as our web hosting provider, payment gateway (for transaction processing), and cloud storage provider, under strict confidentiality obligations.

  • Regulatory Authorities: When required by law, such as to the Inland Revenue Authority of Singapore (IRAS).

4. Protection & Retention of Personal Data
We implement reasonable security arrangements, including electronic and administrative safeguards, to protect your personal data against unauthorized access, collection, use, or disclosure.
We retain your personal data only for as long as it is necessary to fulfil the purposes stated above, or as required for legal or business purposes (e.g., financial records are retained for at least 5 years). Thereafter, it will be securely disposed of or anonymized.

5. Your Rights
You have the right to:

  • Request access to a copy of your personal data in our possession.

  • Request correction of any inaccurate or incomplete data.

  • Withdraw your consent for us to collect, use, or disclose your data, subject to legal or contractual restrictions.
    To exercise any of these rights, please contact our Data Protection Officer (DPO) using the details below.

6. Contact Us & Updates to Policy
If you have any questions about this Privacy Policy or your personal data, please contact:


Data Protection Officer
Company: Orson Automation (S) Pte Ltd
Email: contact@orson.com.sg
Address: 18, Robinson Road, #15-01, 18 Robinson, Singapore-048547

We may update this policy periodically. The updated version will be posted on our website with a revised “Last Updated” date.